customer service

I'm being a very impatient customer today.  I am a very patient person in real life and typically would not find myself in a state of impatience, but I have found that with the instantaneous gratification of technology comes the feeling (for me, anyway) that the people on the other end of the technology should also provide instant gratification in the form of answering my questions.  Like, I'm first in line in a store.  I'm on your website.  I have stepped up to your counter of products, and I am asking what I want to know.  Why aren't you answering me the moment I ask?

The trade-off for not simply calling the customer service number provided to talk to a real person in real time.  Another result of an increasing technology-based culture = people avoidance.  It provides us outs to not speak to people - other humans like me - like we have something to hide or be ashamed of.  This is the mask that some undoubtedly hide behind.  Others simply opt for the benefit of saving time.  Why wait on hold or be forced to make a phone call during business hours (when I'm taking care of MY business, too, duh!) when I can just send an email on my own time?  And on YOUR own time you can answer it, too?  And on MY own time I can read your response?  You can read this blog in YOUR own time.  This is the pro for me.

Finding the balance between that and the tendency to expect (and in some cases demand) instant gratification in this fast-paced world?  This is a delicate task, and one which I must constantly remind myself to consider.  We're all only human. :)

But then again, sometimes others just provide bad customer service. ;)

inspire and desire

so much to do
so little time
we all know that line.
responsibility -
for you, for me
for everybody.
wishing and waiting
for the day
my spirit can run free
and be me.
thoughts fill my mind,
inspire my insides.
unconfined
unrefined
grounded, sublime,
no constrained time.
mine, all mine.
That's where I want to be.
Love surrounds me.
Day in, day out.
Day in, day out.
Found, unbound,
Confiding,
Thriving,
Alive and living.
All mine.

c.o.f.f.e.e.

Craving. Caffeine. Charge. Comforting. Community.
Ongoing ritual. Only pleasure. Ominous withdrawal.
Fresh. Frothy. Fulfilling. Friends. Fashionable. Function.
For you. For me.
Entertain. Embrace. Endear. Endure. Eternal.
Every last drop.

Camera. Swallowed. Check!

Yes, ladies and gentlemen, I swallowed a camera, a feat that even you could accomplish...only if your doctor asks you to have the test. :) It's called...the PillCam.  Google pillcam images for reference.  At the same time you wear this AWESOME shoulder purse and bullet-proof cummerbund.

Well, it may not be bulletproof, but there's gotta be something special about it if it has wires coming out of it attaching to the AWESOME shoulder purse!  I am 'proud' to wear my purse for the entire day, after which the doctor person will download up to 57,600 images of my digestive track.  Freaking amazing if you ask anybody! Not freaking amazing = clear liquid diet for 27 hours, drinking an entire small bottle of reconstituted Miralax, and reading the directions NOT to retrieve the camera after it has been 'released' from my system.  Most say 'gross!' but I say 'darn'!  This thing is freakin' cool!  Pictures of every place my food goes?!  Let ME see!!!

Not freakin' cool = reviewing 57,600 images.  So that's why the follow-up is 6 weeks.  Ha.  Alright, I'll cut him a break.